Able Internet Payroll Limited
Last Updated: May 2026
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the website, software, and services provided by Able Internet Payroll Limited ("we," "us," or "our") (collectively, the "Website").
By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Website or its services.
References to "you" and "your" include: account administrators; individuals responsible for payroll, e-filing, or downloading; the organisation you represent; any additional or appointed users within your organisation; bureau agents and their clients; employees accessing accounts via the Website; and approved API partners accessing services via our API.
Failure by us to enforce any provision of these Terms on a given occasion shall not constitute a waiver of our right to enforce it on any future occasion.
2. Changes to These Terms
We reserve the right to amend these Terms, our Privacy Policy, our fees, and the content or functionality of the Website at any time. Changes will be posted on the Website and take effect immediately upon publication.
It is your responsibility to review these Terms before each use of the Website. Your continued use of the Website following any change constitutes your acceptance of the updated Terms. If you do not accept a change, you must stop using the Website and notify us by registered post at the address provided on the Website.
3. Privacy
Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms. Please read it carefully.
4. Description of Services
4.1 Payroll Services
We provide an online payroll software platform enabling you to store and process data for payroll, pension, P11D, CIS, and related calculations; generate, view, and print payroll documents; make electronic payments; and access other related services. All services are provided on an "as is" and "as available" basis.
4.2 E-Filing Services
We provide facilities to e-file RTI forms and other returns (including FPS, EPS, NVR, FSY, Additional FPS, YTD FPS, P11D, P11D(b), P46(Car), CIS Monthly Returns, and Verifications) to HMRC. Validation is based on published HMRC schema and business rules, as well as any additional rules we apply.
You are solely responsible for ensuring all returns are accurate, complete, and submitted on time in accordance with your legal obligations. Where late filing is permitted by the system, returns may only be submitted up to 10 months after the end of the relevant tax year deadline. After that point, you must deal with HMRC directly or use an alternative e-filing provider.
4.3 Downloading Services
We provide facilities to download P6, P9, SL1, SL2, PG1, PG2, RTI notices, and other notifications from HMRC's Data Provisioning Service (DPS), subject to your credentials being entered into our system. All services are provided on an "as is" and "as available" basis.
4.4 Automatic Tax Code Updates
The system can automatically update tax codes. You remain fully responsible for reviewing and verifying every tax code update to confirm it has been applied correctly.
4.5 Employee Access to Payroll Accounts
Employers may invite employees to access their payslips and other documents via an online account or Mobile App. Employees have the right to ask their employer about what this involves and to raise any objections directly with their employer. Disputes regarding employee access are a matter between the employee and the employer.
For data security and privacy reasons, we will not access user accounts or interfere in employer decisions about account use. We will, however, comply in full with any court order we receive. Employees who object to using an online account may request paper payslips, P60s, and other statutory documents from their employer instead.
4.6 Mobile App and Services
Mobile services are subject to limitations, delays, or interruptions caused by hardware, software, network conditions, government or regulatory restrictions, exchange rulings, or court orders. We and our affiliates and licensors accept no responsibility for the reliability of your wireless carrier or device.
YOU ACKNOWLEDGE THAT USING A MOBILE DEVICE CARRIES INHERENT RISKS, INCLUDING THE RISK THAT CONFIDENTIAL INFORMATION MAY BE COMPROMISED IN THE EVENT OF THEFT OR LOSS.
4.7 Workplace Pension Letters
Template workplace pension letters available in the system were drafted by non-legally qualified personnel. You must obtain advice from a qualified legal professional or the Pensions Regulator before using any of these letters. Their use is entirely at your own risk, and we accept no liability in connection with them.
4.8 Account Closure and Data Deletion
Inactive Accounts: Accounts inactive for more than 24 months (i.e., where no Final Submission for the Tax Year (FSY) has been filed) will be moved to inactive "cold storage." Reactivation of an inactive account is subject to a fee of £200 plus VAT.
Closing Your Account: You may close your account at any time by signing in and completing the account closure process within the Website. Account closure is permanent and irreversible. Once closed, you and all associated users will lose all access to account data permanently. We will not close accounts on your behalf via email, telephone, or any other means, for security reasons.
Lapsed Dormant Accounts: Accounts not updated to the current tax year for two consecutive tax years will be classified as lapsed dormant accounts. Reactivation is subject to a fee of £200 plus VAT. We give no warranty as to what data may be retained in a lapsed dormant account.
4.9 HMRC E-Filing Credentials
By entering your HMRC User ID, password, or other e-filing credentials into the Website, you confirm that you are authorised to do so and that you are instructing us to use those credentials for automated e-filing and downloading. If you wish to withdraw from the automated service, you must remove your credentials promptly after each e-filing or download.
4.10 Starting a New Tax Year
Once you close the current tax year and open a new one, all prior tax year data is frozen and cannot be amended or reversed. You must thoroughly review your complete tax year data and complete all e-filing before starting a new tax year.
5. Application Programming Interface (API) Terms
5.1 API Access and Authorisation
We provide an Application Programming Interface ("API") that enables approved partners ("API Partners") to integrate with and access certain functions of our payroll platform programmatically. Access to the API is available only to organisations that have been expressly approved by us in writing. Approval may be withdrawn at any time at our sole discretion.
By accessing or using the API, you agree to be bound by these Terms in addition to any separate API Partner Agreement or written authorisation issued to you. In the event of any conflict, the API Partner Agreement shall prevail.
5.2 API Credentials and Security
We will issue you with API credentials (including API keys, tokens, or other access credentials) for the purpose of authenticating your access to the API. You are solely responsible for:
We reserve the right to revoke or suspend API credentials at any time without notice if we reasonably believe they have been compromised or misused.
5.3 Permitted Use
Your use of the API is permitted solely for the purpose of integrating our payroll services into your own authorised systems and workflows, as agreed with us in writing. You must not use the API to:
5.4 Data Responsibilities
When using the API, you remain solely responsible for the accuracy, completeness, and lawfulness of all data you transmit to or receive from the API. You must ensure that any personal data processed via the API is handled in accordance with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You must have a lawful basis for processing all personal data transmitted via the API and must have obtained all necessary consents from data subjects. You agree to indemnify and hold us harmless against any loss, claim, or liability arising from your failure to comply with applicable data protection obligations.
5.5 Service Availability and Changes to the API
The API is provided on an "as is" and "as available" basis. We do not guarantee that the API will be uninterrupted, error-free, or available at any particular time. We reserve the right to:
It is your responsibility to ensure your integration remains compatible with any changes we make to the API. We will endeavour to provide reasonable notice of breaking changes where possible but accept no liability for any disruption caused by API changes.
5.6 Intellectual Property
All intellectual property rights in the API, including its structure, endpoints, documentation, and underlying software, remain the property of INTERSOFTWARE SOLUTIONS LIMITED and/or Able Internet Payroll Limited. Your use of the API does not grant you any right, title, or interest in or to such intellectual property other than a limited, non-exclusive, non-transferable right to use the API strictly in accordance with these Terms and your written authorisation.
You must not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying architecture of the API.
5.7 API Disclaimer and Limitation of Liability
THE API IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES IN RESPECT OF THE API, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We shall not be liable for any loss or damage arising from your use of or inability to use the API, including any loss of data, loss of revenue, loss of business, or consequential loss, however caused. Our total aggregate liability to you in connection with the API shall not exceed the fees paid by you to us in the relevant tax year.
5.8 Termination of API Access
We may suspend or permanently terminate your API access at any time, at our sole discretion, including (without limitation) for breach of these Terms, non-payment, misuse of the API, or any other reason we deem sufficient. We will endeavour to provide reasonable notice of termination where practicable, except where immediate suspension is required to protect the security or integrity of our systems or data.
Upon termination of your API access, you must immediately cease all use of the API and destroy or return any API credentials issued to you. Sections 5.4, 5.6, 5.7, and 5.8 shall survive termination.
6. Electronic Payments
Third-party payment providers displayed on the Website are listed for your convenience only. We do not act as agent for, nor do we endorse or accept responsibility for, any payment provider.
To make electronic payments (including credit card, BACS, or other methods) through the Website, you must independently arrange and agree terms with the relevant third-party provider. We provide no guarantee or warranty in respect of any payment transaction. Payment services are provided on an "as is" and "as available" basis.
7. No Advice Provided
We provide calculation, e-filing, and downloading facilities only. We do not provide tax, legal, financial, payroll administration, or IT advice of any kind.
Any statement or communication by our staff that could be construed as advice represents a personal opinion only and is not attributable to us. You must not rely on any such statement when making decisions. All decisions should be made only after consulting a suitably qualified professional (e.g., a lawyer, tax consultant, and/or IT specialist).
Pre-set items in the system reflect common configurations and may not be appropriate for your specific circumstances. You are solely responsible for reviewing all pre-set items before use.
8. Data Accuracy, Compliance, and Security
You are solely responsible for the accuracy, completeness, and authority of all data entered into our system. We accept no liability for errors, inaccuracies, omissions, or ambiguities in your data records.
We are not a party to any transactions between you, your users, agents, clients, employees, HMRC, your bank, or any other third party. Our services do not include any HMRC investigation, payroll audit, or enquiry support.
We reserve the right to monitor data entered or uploaded into the system for security purposes, and to hold uploaded data in a temporary screening environment to check for viruses or non-compliance with HMRC or Companies House data format requirements.
Contact details on your account can only be updated by you by signing in and making changes directly. We will not action any request to update your contact details made by email or other means.
9. Sign-In Security
You are responsible for keeping your Sign-In ID, password, pattern word, and all other sign-in credentials strictly confidential. You must:
We will never ask for your password by email, letter, or phone.
If you believe your credentials have been compromised, notify your system administrator and contact us in writing immediately. Forgotten sign-in details can only be recovered using the "Forgot Sign In" function on the Website.
10. Support Requests
By enabling the Support Request function, you grant our support team access to your account, including all associated employee, client, and payroll data, from any location.
The Support Request function does not disable automatically. You are responsible for disabling it as soon as support is no longer needed.
Before enabling Support Request, you must obtain the prior consent of all affected parties, including employees, clients, and their employees. We will assume that all necessary consents have been obtained once Support Request is enabled, and you accept full responsibility for any breach of confidentiality resulting from its use.
11. User Responsibilities
Employers and Appointed Users: You must obtain the consent of your employees and clients before entering their data into the system. You agree to indemnify us against any loss or liability arising from the unauthorised entry of third-party data.
Appointing Additional Users: You accept sole responsibility for verifying the identity and credentials of anyone you appoint as an additional user. You acknowledge that additional users are granted full access to employee personal and payroll data, and you must ensure they comply with all applicable data protection obligations before appointment.
Additional and Support Users: If you have been appointed as an additional or support user, you must not disclose any personal or payroll data you access, whether intentionally or otherwise. You agree to compensate the affected employee, employer, and us without limit for any losses arising from a breach of this confidentiality obligation.
12. Correspondence
Emails from our staff represent the views of the individual author and not necessarily those of Able Internet Payroll Limited. Emails to us may be monitored for operational and business purposes.
Do not send us emails with attached files or links. Such emails will be automatically rejected. We accept no liability for virus transmission.
We may send important notifications to your registered email address from time to time. You are responsible for checking your email regularly.
Internet communications (including email and SMS) are not fully secure. We accept no legal responsibility for the contents of messages transmitted over the Internet.
Telephone calls to or from us may be recorded for quality control and training purposes. Call details may be disclosed in the event of a dispute, provided no confidential personal data is included.
13. Fees and Charges
E-filing and downloading of day-to-day documents (FPS, EPS, NVR, Additional FPS, YTD FPS, P6, P9, SL1, SL2, PG1, PG2 etc.) is free. An annual invoice will be raised at the end of each tax year based on the number of employee records created, at our published rates.
Additional charges apply in the following circumstances:
We reserve the right to change our published fees or introduce new charges at any time without notice. We may also waive charges at our discretion, without creating any obligation to do so again.
14. Invoicing and Payment Terms
All fees are invoiced in GBP sterling and are subject to VAT at the prevailing rate. Invoices are issued electronically (by email or made available within the Website) and are legally valid. You are responsible for printing hard copies if required.
All invoices are due for payment within 30 days (or such other period as stated on the invoice). Late payment may result in:
We may require payment via a nominated online payment service. If you choose to pay by cheque or bank transfer, an administration levy may apply.
15. Termination of Service
Either party shall have the right to terminate the services subject to the conditions set out below.
We may suspend, restrict, or terminate your account, password, or access to the Website and related services at any time, at our sole discretion, including (without limitation) in cases of non-use, non-payment, suspected unlawful activity, misuse of the services, or breach of these Terms and Conditions. Our decision regarding suspension or termination shall be final, and no compensation or liability shall arise for any resulting loss, inconvenience, interruption, or inability to access the services.
We also reserve the right to withdraw, modify, suspend, or discontinue all or any part of the Website or services at any time, with or without prior notice.
Upon termination of your account, all rights granted to you under these Terms shall cease immediately. Any continued use of the services after termination shall require a new agreement and pricing structure to be agreed in advance.
You may terminate the services, close your account, or follow the system given procedure and steps to exercise your statutory “right to be forgotten” request under applicable data protection legislation at any time with immediate effect, subject to any legal or regulatory retention obligations applicable to us.
Before terminating or closing your account, you are responsible for downloading and retaining any data, records, reports, submissions, acknowledgements, certificates, or other information you consider necessary or important. Once the account has been terminated and the applicable retention period has expired, we shall have no obligation to retrieve, restore, reproduce, or provide access to any data relating to your account.
Where services are provided under a fixed-term contract, annual licence, minimum usage commitment, or fixed-price arrangement, you must provide not less than six (6) months’ written notice by email to sales@ableinternetpayroll.com prior to termination taking effect, unless otherwise agreed in writing between the parties.
Termination of the services shall not affect any accrued rights, liabilities, fees due, filing obligations, or other obligations which by their nature are intended to survive termination.
16. Security
You must never leave your computer unattended while signed in to the Website. Always sign out fully when you have finished. If using a shared or public computer, you must close all browser windows after use.
You are responsible for keeping your account contact and identity details up to date. If you use our sign-in recovery service, you may be required to provide proof of identity. Recovered sign-in details will be sent by post to your registered address. We accept no responsibility for postal delays or associated risks.
You download any material from the Website at your own risk and are solely responsible for any damage to your systems or data arising from such downloads.
17. Disclaimer of Warranties
THE WEBSITE, ITS CONTENT, ALL SERVICES, AND THE API ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE WEBSITE OR API WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA TRANSMITTED THROUGH IT WILL NOT BE INTERCEPTED BY THIRD PARTIES. WE ARE NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PROVIDERS INVOLVED IN DELIVERING THE WEBSITE, MOBILE APP, OR API SERVICES.
18. Limitation of Liability
To the fullest extent permitted by applicable law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Website or API shall not exceed the total fees paid by you to us in the relevant tax year.
We shall not be liable for any indirect, incidental, special, consequential, or exemplary loss or damage, including loss of data, loss of revenue, loss of business, or loss of access, however caused.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
19. Third-Party Websites and Content
The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of any linked site. By following a link, you leave our Website and do so at your own risk.
Third-party content, including advertisements, appearing on the Website is the responsibility of the relevant third party. We make no endorsement of any third-party product, service, or material and exclude all liability for any errors, omissions, or illegality in third-party content.
20. Advertising
We reserve the right to display advertisements anywhere on the Website at any time. Any dealings between you and an advertiser are solely between you and that advertiser. We accept no liability for any loss or damage arising from such dealings.
21. Third-Party Rights
Any dispute between you and another user of the Website must be pursued independently and without recourse to us. You release us from all claims, losses, damages, and expenses arising from such disputes.
Nothing in these Terms confers any rights on any third party under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.
22. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Intellectual Property and Licensing
Able Internet Payroll Limited is the service provider of this Website but not the copyright owner of the underlying software. The software is owned by INTERSOFTWARE SOLUTIONS LIMITED (Company No. 03306112), which has granted us a non-exclusive licence to use it to provide services on this Website.
You may not copy, reproduce, modify, distribute, transmit, broadcast, reverse engineer, decompile, or disassemble any part of the software or Website without the prior written consent of INTERSOFTWARE SOLUTIONS LIMITED, except where expressly permitted by applicable law.
All software is licensed, not sold. If any customisation or modification is made to the software, whether at your request or otherwise, the copyright in such modifications vests in either INTERSOFTWARE SOLUTIONS LIMITED or Able Internet Payroll Limited, and you will be granted a non-exclusive licence to use the modified software upon payment of any agreed fee.
All third-party trade marks and logos appearing on the Website remain the property of their respective owners and are used with permission.
24. General
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us relating to the Website and supersede all prior communications, whether oral or written.
No Linking: You may not link any external website to the Website without our prior written consent.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Copyright © INTERSOFTWARE SOLUTIONS LIMITED (Company No. 03306112) 2006. All rights reserved.
Copyright © Able Internet Payroll Limited 2006. All rights reserved.
Able Internet Payroll Limited | Last Updated: May 2026
A. Introduction
This Privacy Policy explains how Able Internet Payroll Limited ("we," "us," or "our") collects, uses, stores, and protects your personal data when you use our Website and its services. It should be read alongside our Terms of Service, of which it forms part.
We are committed to protecting your privacy and handling your data responsibly. This policy does not apply to any third-party companies or websites.
B. Acceptance of This Policy
By accessing or using our Website, you confirm that you have read and agree to this Privacy Policy. If you do not agree, please do not use our Website. To notify us of any objection in writing, please use registered post to the address given on our Website.
C. What Data We Collect and Why
We collect personally identifiable information when you register with us, including your full name, address, email address, driving licence details, and other information we may request from time to time.
Data entered into the Website — including employee and client names, addresses, dates of birth, National Insurance numbers, tax codes, and pay history — is collected primarily for payroll calculation, e-filing, and downloading purposes.
We may also use your data to: personalise the content and advertising you see; fulfil requests for products or services; and contact you about updates, promotions, or for feedback purposes.
We are committed to data minimisation and will only collect and process personal data to the extent necessary for these purposes.
We reserve the right to scan user data for administrative, invoicing, and advisory purposes where necessary.
D. Your Consent Obligations
Before entering any employee or client personal data into our system, you must obtain their informed consent. You must clearly inform them of what data will be stored, for what purpose, and for how long.
E. How We Share Your Data
We will not sell, rent, trade, or otherwise share your personally identifiable information with third parties, except in the following circumstances:
F. Reviewing and Updating Your Data
We do not independently monitor or verify the accuracy of data you enter. You are solely responsible for the accuracy and completeness of your records.
You may update your data at any time by signing in and making the relevant changes. To request deletion of your account and data, you must write to us by registered post at the address provided on our Website. We will cease processing your data upon receiving a valid written request.
We reserve the right to delete data we consider outdated or no longer required.
G. Data Security
We take reasonable technical, physical, and procedural steps to protect the security and confidentiality of personal data submitted to or stored on our Website. We use appropriate encryption and security protocols to protect data in transit between you and our servers.
However, no method of Internet transmission or data storage is completely secure. We cannot guarantee absolute security and cannot be held liable for any breach resulting from circumstances beyond our reasonable control. Any data submitted to us is done so at your own risk.
Access to personal data is restricted to those members of our staff who require it to perform their role.
You remain responsible for keeping your sign-in credentials secure and signing out of the Website after each session.
H. IP Addresses and Cookies
IP Addresses: We automatically log the IP address of your device each time you visit the Website for security purposes.
Cookies: Cookies are small text files stored on your device that help us recognise returning users and provide a more personalised experience (for example, recalling your Sign-In ID). You may disable cookies in your browser settings at any time, though this may affect the functionality of the Website.
Third-party advertisers on our Website may also set their own cookies, subject to their own privacy policies. They do not have access to our cookies.
I. Third-Party Websites
Our Website contains links to external websites. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.
J. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page. You should review this policy each time you use the Website to ensure you remain comfortable with how we handle your data.
K. Contact Us
For serious complaints regarding our Terms of Service or Privacy Policy, or to request removal from our services, please write to us by registered post only:
Able Internet Payroll Limited
Unit 101, China House
401 Edgware Road
London NW2 6GY
United Kingdom
We do not accept complaints or account removal requests by email.
Last updated May 2026